Reimagine Customer Service with Agentic AI

Capable of truly connecting, making informed decisions, and taking meaningful action, Kapture’s AI Agents are powered by the nuance, empathy, and agency drawn from real customer interactions.

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Vertical AI

Enterprise-Grade

Economical

Leading Enterprises Levelling Up Their Game

AI Agents Trained on 1 Billion+ Minutes of Real Conversations and Complex Problem-Solving

AI Agents for Voice & Non-Voice Support

AI Agents for Support Teams

AI Agents for Quality Audits

AI Agents for Employee Experience

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AI Agents for Voice & Non-Voice Support

Contextual, No Repetition
Assists customers on any channel – voice or chat, while carrying full context.

Fully Automated, Zero Intervention
Automates repetitive tasks end-to-end with AI Agents, no human intervention needed.

Reactive or Proactive
Drives outbound follow-ups, reminders, scheduling, feedback, updates, and more.

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AI Agents for Support Teams

Intuitive Workflows, Less Busywork
Automate routine tasks end-to-end. AI Agents handle it all.

Real-Time Guidance
Give agents instant insights and next-best actions for faster, smarter responses.

Seamless Collaboration, Faster Results
AI and humans work as one to resolve complex tasks – no silos.

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AI Agents for Quality Audits

100% QA, Across Channel
Let AI Agents monitor and review all interactions – without bias.

AI Insights
Track sentiment, forecast needs, agent performance & coaching, and more.

Capture & Act on Customer Voice
Gather feedback across channels with targeted surveys for smarter decisions.

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AI Agents for Employee Experience

AI-in-a-Box
Run LLMs in your private cloud with full control – guardrails, redaction, and more.

AI Agents Across Your Stack
End-to-end automation of tasks across platforms & build your own AI Agents.

Instant Support & Search
Resolve support requests instantly and search all internal sources in seconds.

Build Your Own AI Agent: No Code, No Problem

Create your own AI Agents from scratch and deploy them in minutes to solve problems that are unique to you.

AI built to think, decide, and act.
Just like you would.

Autonomous & End-to-End Orchestration

Executes tasks from start to finish without human intervention. Automates tasks, actions, and backend workflows with ease.

Scalable and Secure

Trained once, deployed everywhere. AI agents adapt to handle increasing complexity and volumes – without compromising on security.

Self-learning & Improving

Learns from every interaction & outcome. Continuously optimizes performance with minimal manual intervention.

Hyper-Personalization & Empathetic

Understands customer intent, sentiment, and context in real time. Delivers responses that feel human because they are built on real-world interactions.

Integrations

Connects across your systems, CRMs, and data sources. Enables seamless information exchange to complete tasks without silos.

Proactive & Predictive Support

Identifies issues instantly and proactively delivers intelligent resolutions – across both inbound and outbound touchpoints.

Beyond the Hype,
Agentic AI Delivers Real-World Impact

Ratings based on 251 reviews

Over the past 9 years, our journey with Kapture CX has been exceptional. What truly sets them apart is how deeply they understand our challenges and proactively solve them – most recently through their Agentic AI solutions. Coupled with powerful products, 24/7/365 support, and relentless innovation, we always stay ahead of the curve.

Rohil Ahmed, Head-CS Product & Technology at BigBasket

Query Deflection

AI handles the bulk of incoming queries, letting customers solve problems instantly – without agent involvement.

Lower Support Cost

Native LLMs and cross-channel automations keep teams lean, cut tooling costs, and keep data safe without adding complexity.

Audit Coverage

Every interaction is automatically scored for quality and compliance, so issues surface instantly and coaching happens in real time.

Kapture’s has been instrumental in Tata 1mg’s growth. They tailored the platform to our needs, provided a dedicated support manager, and equipped us with Agentic AI features that made a real difference in delivering faster, smarter CX at scale.

Anubhav Mehrotra, VP-Customer Experience at Tata 1MG

Higher CSAT

Hyper-personalized, on-demand support creates happier customers – and it shows in the scores.

Frequently Asked Questions

Explore our frequently asked questions to learn more about Kapture’s AI Agent features, security, integration capabilities, and more.

Agentic AI powers AI agents to not just respond, but to think, decide, and act autonomously. Unlike traditional bots, Kapture’s Agentic AI helps automate entire workflows end-to-end with minimal human intervention.

Kapture’s AI agents elevate CX by delivering empathetic, real-time support tailored to each user. They understand context, manage complex queries, and reduce resolution time significantly.

Yes, Kapture’s Agentic AI is built for true omnichannel support—seamlessly managing conversations across chat, email, voice, WhatsApp, and more, while maintaining full context.

Absolutely. Kapture’s Agentic AI is designed for scale—automating large volumes of interactions and workflows for enterprises across industries, without compromising accuracy or quality.

Kapture integrates deeply with your existing CRMs, ERPs, knowledge bases, and other tools, enabling AI agents to fetch data, update records, and take action instantly.

Yes. Kapture’s AI agents are self-learning—continuously improving through real-time feedback loops, outcome tracking, and user interactions to become smarter with every use.

Kapture’s Agentic AI supports both. Whether it’s responding to customer queries or proactively sending alerts, reminders, or feedback requests, it drives intelligent engagement in both directions.

Yes. Kapture ensures enterprise-grade security and compliance, including GDPR readiness and robust data handling protocols across every AI interaction.

Deployment with Kapture is fast and flexible. With pre-built industry templates and plug-and-play APIs, organizations can go live in weeks—even for complex use cases.

Industries like BFSI, Retail, Travel, Energy, and Consumer Durables see massive gains from Kapture’s Agentic AI, thanks to its ability to handle high-volume, high-complexity workflows at scale.

Witness the next level of customer experience
with Kapture CX

Join the 1000+ Enterprises who transformed their CX while reducing support costs.

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Reimagine Customer Service with Agentic AI

Leading Enterprises Levelling Up Their Game